Santander UK Plc
Financial Ombudsman decision DRN-5560893 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Santander UK Plc hasn’t treated him fairly, and has threatened him with repossession, when he’s experienced financial difficulty with his mortgage.Treatment in financial difficulty
I’m sorry to hear of Mr W’s circumstances and vulnerability. I’m sure it’s very upsetting for him to be faced with difficulties paying his mortgage and at risk of losing his home.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5560893.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.