Barclays Bank UK PLC

Financial Ombudsman decision DRN-5558138 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I agree that when Mr N tried to raise his concerns with Barclays, it could have managed things better than it did. For this failing in customer service, Barclays has agreed with our investigator’s recommendation to pay £100 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5558138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.