MONZO BANK LIMITED
Financial Ombudsman decision DRN-5553988 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
When a lender is aware – or ought reasonably to be aware – that a customer may be unable to pay because they’re in financial difficulties, it ought to take positive steps to treat them fairly by providing appropriate support, forbearance and due consideration.Treatment in financial difficulty
Miss B complains that Monzo Bank Ltd unfairly registered a default in relation to her current account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5553988.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.