ACI-UK LIMITED

Financial Ombudsman decision DRN-5553965 Not upheld

Not upheldoutcome, as published by the Ombudsman

£155redress stated in the decision

Tue Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

sent a default notice threatening to apply a default on the accountCredit file reporting

I don’t think it makes a difference to the outcome of this case because I’ve found ACI didn’t do anything wrong in sending the Notice of Default – whether they did or didn’t know about the DMP.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5553965.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.