Barclays Bank UK PLC

Financial Ombudsman decision DRN-5552924 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs B complains that Barclays Bank UK plc trading as Barclaycard (‘Barclaycard’) unfairly defaulted her account when she’d made efforts to enter a payment arrangement.Treatment in financial difficulty

Mrs B wants the default to be removed from her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5552924.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.