TSB Bank plc

Financial Ombudsman decision DRN-5552645 Not upheld

Not upheldoutcome, as published by the Ombudsman

£16,800redress stated in the decision

Mon Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mr H has complained TSB Bank plc didn’t carry out effective affordability checks when approving his loan application in March 2024. He subsequently confirmed this application was fraudulent and wanted TSB to refund the full amount.APP scam refund refused

Mr H’s complaint was referred to an ombudsman for decision. I completed a provisional decision on 29 April 2024 as further evidence had been shared with our service. I also didn’t uphold the complaint and noted B had repaid a considerable sum of the money he’d paid out fraudulently and this enabled the majority of the repayment to be made to TSB.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5552645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.