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Kroo Bank Ltd
Financial Ombudsman decision DRN-5552557 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W complained to Kroo. He noted that he’d paid both accounts before and therefore he was of the opinion there was no risk of fraud and Kroo ought to have known the transactions were genuine. He thought the transactions ought not to have been blocked.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5552557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.