HSBC UK Bank Plc
Financial Ombudsman decision DRN-5551769 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Remove any adverse entries relating to the BBL from Mr G’s personal credit record.Credit file reporting
HSBC sent back a BBL agreement in the name of Mr G and he signed it.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5551769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.