Argos Limited

Financial Ombudsman decision DRN-5546676 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains that Home Retail Group Card Service Limited trading as Argos Financial Services (“Argos”) defaulted his loan agreement.Credit file reporting

I completely appreciate that Mr M was in the middle of a very difficult time with regards his housing and his overall health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5546676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.