HSBC UK Bank Plc
Financial Ombudsman decision DRN-5545645 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr I complains that HSBC UK Bank Plc didn’t do enough to prevent him losing money to a job scam.APP scam refund refused
He is also unhappy with the customer service he received.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5545645.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.