Barclays Bank UK PLC

Financial Ombudsman decision DRN-5544202 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC won’t refund the full amount of money he lost to a scam.APP scam refund refused

Barclays didn’t agree it had done anything wrong by making the €100,000 payment but did find its service could’ve been better when handling the complaint.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5544202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.