Revolut Limited

Financial Ombudsman decision DRN-5542720 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr A complains that Revolut Ltd won’t refund the money he lost to an investment scam.APP scam refund refused

If they had intervened as appropriate, they’d have noted that he was vulnerable and ‘suffering with depression at the time of the scam, which clearly had an effect on their ability to make informed decisions and think clearly’.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5542720.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.