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Nationwide Building Society
Financial Ombudsman decision DRN-5537271 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr L complains Nationwide Building Society irresponsibly provided him with an unaffordable overdraft facility.Irresponsible lending
ensure he is provided with the service and support he should receive as a vulnerable customer.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5537271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.