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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5536484 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
upheld the complaint relating to the granting of the second loan on 12 November 2021 for £15,000, saying that is was unaffordable at that timeIrresponsible lending
treated Mr K with forbearance and due consideration and has attempted to discuss a viable repayment plan with himTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5536484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.