Trading 212 UK Limited

Financial Ombudsman decision DRN-5536470 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

the larger payment that Mr H hoped would be credited as soon as the smaller one, did in fact arrive within the three business day timescale that Trading212 advertisedPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5536470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.