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National Savings and Investments
Financial Ombudsman decision DRN-5536356 Upheld
Upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
Mon Oct 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss F complains that National Savings and Investments (NS&I) sent prize warrants to an incorrect address and about the customer service she received in connection with this.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5536356.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.