EE Limited

Financial Ombudsman decision DRN-5534916 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Data and privacy

In the Ombudsman’s words

Mr W complains about the sale of a fixed sum loan agreement with EE Limited that was used to buy a brand new mobile telephone device.Product mis-sold

Mr W also asked EE to send him some information under a Data Subject Access Request (DSAR).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5534916.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.