Healthcare Finance Limited

Financial Ombudsman decision DRN-5531609 Upheld

Upheldoutcome, as published by the Ombudsman

£220redress stated in the decision

Fri May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

se payments are now showing as in arrears. The loan was still required to be repaid so I don’t think HFL acted unfairly here.Treatment in financial difficulty

remove adverse information from Miss S’s credit file once she clears the arrearsCredit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5531609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.