MONZO BANK LIMITED
Financial Ombudsman decision DRN-5528530 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs Y complains Monzo Bank Ltd (“Monzo”) failed to protect her from falling victim to an investment scam and refused to refund any of her loss.APP scam refund refused
Mrs Y has told us that she was particularly vulnerable at the time.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5528530.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.