Telefonica UK Limited

Financial Ombudsman decision DRN-5518973 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

adverse information being recorded on his credit fileCredit file reporting

Mr R has complained about the way Telefonica UK Limited trading as O2 dealt with himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5518973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.