Barclays Bank UK PLC

Financial Ombudsman decision DRN-5517775 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Barclays offered Mr and Mrs C concessions such as payment plans. That was a reasonable option to offer in the circumstances and was in line with good practice.Treatment in financial difficulty

During the period Ms C was dealing with Barclays she was not in a fit or healthy state. And this matter had a severe impact on her physical and mental health and wellbeing.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5517775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.