Nationwide Building Society

Financial Ombudsman decision DRN-5515670 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr L complains Nationwide Building Society (“Nationwide”) has not reimbursed the funds he believes he lost to an investment scam.APP scam refund refused

Finally, I understand that Mr L’s representatives have said he was particularly vulnerable to the scam they feel H was perpetrating.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5515670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.