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Key Retirement Solutions Limited

Financial Ombudsman decision DRN-5513557 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr F1 complains that Key Retirement Solutions Limited mis-sold a lifetime mortgage to his late father, Mr F.Product mis-sold

He said Mr F didn’t need the money from the mortgage and was very vulnerable in 2014 and 2015 – he was grieving for his late wife and had multiple health issues, some of which affected his memory and ability to understand and make decisions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5513557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.