Metro Bank PLC

Financial Ombudsman decision DRN-5513455 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains Metro Bank PLC trading as RateSetter registered a CIFAS marker against him in relation to a loan he’d taken out in 2021.Credit file reporting

I don’t think Ratesetter have recognised Mr K’s vulnerabilities at the time or that he had reached out for professional support and help.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5513455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.