Lloyds Bank PLC

Financial Ombudsman decision DRN-5512876 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Wed Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains about the customer service he received from Lloyds Bank PLC when he notified it about a possible scam payment he had made.Complaint handling

This particularly concerns Mr P's position as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5512876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.