Hutchison 3G UK Limited

Financial Ombudsman decision DRN-5508910 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

With regards to the arrears, I’m sorry to hear Mr H had some difficulty making payment.Treatment in financial difficulty

Mr H said Three’s sales advisor misled him about the signal he could expect to receive at his home address.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5508910.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.