Lloyds Bank PLC

Financial Ombudsman decision DRN-5508796 Upheld

Upheldoutcome, as published by the Ombudsman

£950redress stated in the decision

Fri May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Correct C’s credit file as set out aboveCredit file reporting

Lloyds has accepted that it misinformed C’s directors about the reinstatement of the old bank accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5508796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.