HSBC UK Bank Plc
Financial Ombudsman decision DRN-5503723 Not upheld
Not upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Thu Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
HSBC – like all lenders – has a duty to ensure its lending is responsible and affordable.Irresponsible lending
He said he lives with depression and anxiety, and receiving a letter like this just before Christmas was very upsetting for himSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5503723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.