Nationwide Building Society

Financial Ombudsman decision DRN-5503179 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

When Nationwide’s complaint handler got some things wrong as well, I can see how this made things even more upsetting for Mr and Mrs S.Complaint handling

Nationwide accepted that it made an error in the way it set up the account for Mr and Mrs S.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5503179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.