MONZO BANK LIMITED
Financial Ombudsman decision DRN-5494554 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
M, a limited company, complains that Monzo Bank Ltd won’t refund a payment made as part of a scam.APP scam refund refused
Mrs L has also raised concerns about Monzo’s handling of claim and later complaint.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5494554.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.