TSB Bank plc

Financial Ombudsman decision DRN-5490624 Not upheld

Not upheldoutcome, as published by the Ombudsman

£17redress stated in the decision

Wed Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

TSB has already accepted it made administrative errors in the processing of Mr D’s ISA which resulted in the delay of the transfer of his ISA from his previous provider to TSBService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5490624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.