HSBC UK Bank Plc
Financial Ombudsman decision DRN-5488423 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains about the service received from HSBC UK Bank Plc (“HSBC”) when attempting to deposit cash into his account to cover a payment being taken out. In particular, Mr S is unhappy HSBC branch staff said the £50 cash deposited was counterfeit and felt he’d been wrongfully accused and treated poorly by HSBC staff.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5488423.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.