PayPal UK Ltd

Financial Ombudsman decision DRN-5487889 Upheld

Upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

Wed May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr A says £5 isn’t enough to cover other interest he’s been charged.Interest and rates

I don’t think I have the jurisdiction to consider this.Complaint handling

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5487889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.