ZILCH TECHNOLOGY LIMITED

Financial Ombudsman decision DRN-5487529 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs C complains that ZILCH TECHNOLOGY LIMITED (Zilch) treated her unfairly when she told it she was experiencing financial difficulties and was unable to make the required payments on her credit account.Treatment in financial difficulty

She also provided details of serious medical conditions – including anxiety - which caused her to be particularly vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5487529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.