HSBC UK Bank Plc
Financial Ombudsman decision DRN-5481634 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
She said the negative affect on her credit standing because of these unforeseeable circumstances is unfair.Credit file reporting
I’m not persuaded this call was clear enough in its explanation of what the LTNA arrangement was, and that the customer understood what she was being told about the account closure.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5481634.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.