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New Wave Capital Limited
Financial Ombudsman decision DRN-5481215 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Payment delayed or failed
In the Ombudsman’s words
he was unhappy that CoT increased V’s credit limit over the preceding years which he believed ultimately led to its subsequent repayment difficulties.Irresponsible lending
CoT stopped doing this and instead, returned the payments to V.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5481215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.