Santander UK Plc
Financial Ombudsman decision DRN-5477444 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,450redress stated in the decision
Wed Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
declined to refund him approximately £2,000 which he lost as a result of a scamAPP scam refund refused
Rules cited
Consumer Credit Act 1974, CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5477444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.