Santander UK Plc
Financial Ombudsman decision DRN-5476906 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
she’s also disputing the level of arrears on the mortgage account and she’s unhappy with the lack of support offered by Santander during a time when she was going through financial difficultiesTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5476906.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.