MBNA Limited

Financial Ombudsman decision DRN-5470354 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr C also said he felt pressure from MBNA and his other creditors to settle his debts, and therefore they had breached various relevant rules.Treatment in financial difficulty

Mr C complains that MBNA Limited accepted funds from his pension to settle his credit card accounts when it knew he was in a vulnerable situation.Support for vulnerable customers

Rules cited

Equality Act 2010, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5470354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.