Santander UK Plc
Financial Ombudsman decision DRN-5469860 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
he was the victim of impersonation fraudAPP scam refund refused
took too long to sort out problems with his credit recordCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5469860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.