HSBC UK Bank Plc
Financial Ombudsman decision DRN-5469808 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
HSBC was insistent. So, in March 2020 she signed the personal guarantee to obtain the overdraft increase for U.Irresponsible lending
Ms B has told us that she is struggling to repay the balance requested under the personal guarantee and that HSBC has passed the debt to a third-party collection agency.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5469808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.