Barclays Bank UK PLC

Financial Ombudsman decision DRN-5469213 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Has not handled his complaint properly.Complaint handling

Mr Z complains that he told Barclays he was dyslexic but it will not provide an editable spreadsheet showing all of the transaction on the mortgage from inception. He believed Barclays is discriminating against him and has not acted in line with its duty to make reasonable adjustments under the Equality Acy 2010Support for vulnerable customers

Rules cited

Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5469213.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.