HSBC UK Bank Plc
Financial Ombudsman decision DRN-5467597 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
got the interest rate wrong when they calculated a settlement figure for himInterest and rates
they initially insisted the calculation was correct, but they didn’t provide Mr D with the calculation they had used to arrive at the settlement amountComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5467597.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.