Zopa Bank Limited
Financial Ombudsman decision DRN-5465810 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Payment delayed or failed
In the Ombudsman’s words
Zopa Bank Limited sold a disputed debt to a third party debt collection agency (DCA) resulting in inaccurate adverse information on his credit file.Credit file reporting
Zopa withdrew an unauthorised direct debit in December 2020.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5465810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.