Nationwide Building Society

Financial Ombudsman decision DRN-5462750 Upheld

Upheldoutcome, as published by the Ombudsman

£3,217redress stated in the decision

Fri Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs L complains that Nationwide Building Society has not reimbursed all of the funds she lost to a scammer.APP scam refund refused

Mrs L fell victim to two separate scams shortly after losing her husband, when she was vulnerable.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5462750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.