NewDay Ltd

Financial Ombudsman decision DRN-5462412 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£4,950redress stated in the decision

Mon May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs H complains that NewDay Ltd trading as Marbles irresponsibly lent to her.Irresponsible lending

Marbles should also remove all adverse information regarding this account from Mrs H’s credit file recorded after 8 February 2022Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5462412.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.