Starling Bank Limited

Financial Ombudsman decision DRN-5457161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss L complains that Starling Bank Limited (“Starling”) failed to refund a transaction she didn’t recognise.APP scam refund refused

Starling declined to refund the payment based on their records which showed Miss L had made the payment from her Starling account. Miss L raised a complaint which Starling investigated.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5457161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.