NewDay Ltd

Financial Ombudsman decision DRN-5456355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr E complains NewDay Ltd trading as Pulse incorrectly applied interest to his accountInterest and rates

Mr E also raised concerns about the service received when calling Pulse to query his interest charges.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5456355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.