Starling Bank Limited

Financial Ombudsman decision DRN-5454274 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Miss B was in a vulnerable position, and I would expect Starling to support her in the appropriate manner based on what Miss B disclosed to it.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5454274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.