Starling Bank Limited

Financial Ombudsman decision DRN-5451311 Not upheld

Not upheldoutcome, as published by the Ombudsman

£330redress stated in the decision

Wed Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs G complains Starling Bank Limited didn’t do enough to protect her when she fell victim to a job scam.APP scam refund refused

Starling Bank looked into her claim further accepted that it hadn’t handled Mrs G’s claim as well as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5451311.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.